FAQs
See below the most frequently asked questions. Is your question not here? Our dedicated customer service support is available 24/7 to answer any questions you may have.
Reach out anytime | help@oloa.co.uk
PRODUCT QUESTIONS
Why should I choose silk over cotton?
Mulberry silk creates less friction against skin and hair than traditional cotton. This can help reduce hair frizz, minimise sleep creases and allow skincare products to stay where they belong. It also feels exceptionally soft and luxurious night after night.
What is Mulberry Silk?
Mulberry silk is considered the highest quality silk available. Created with fibres that are smooth, durable and naturally luxurious.
What does 22 Momme mean?
Momme measures the weight and density of silk. At 22 Momme, our silk offers the perfect balance of softness, durability and longevity, making it ideal for nightly use.
What grade of silk do you use?
All OLOA silk products are crafted from Grade 6A Mulberry Silk, the highest quality grade available.
Are OLOA products made from 100% silk?
Our pillowcases, sleep masks and scrunchies feature 100% Mulberry Silk where your skin and hair make contact.
Is silk good for sensitive skin?
Yes. Silk is naturally smooth and gentle, making it a popular choice for those with sensitive or easily irritated skin.
Is silk hypoallergenic?
Silk is naturally resistant to many common allergens and can help create a cleaner sleep environment.
Does silk absorb less moisture than cotton?
Yes. Silk absorbs significantly less moisture than cotton, helping your skin and hair retain their natural hydration overnight.
Can silk help reduce sleep creases?
The smooth surface of silk creates less friction against the skin, which may help reduce the appearance of sleep lines compared to traditional cotton bedding.
Can silk help reduce hair breakage and frizz?
Many people choose silk because its smooth fibres help minimise friction that can contribute to tangles, frizz and breakage.
Why does silk feel cooler than cotton?
Silk is naturally temperature regulating, helping you stay comfortable throughout the night in both warmer and cooler conditions.
Are your products suitable for men and women?
Absolutely. OLOA products are designed for anyone who values better sleep, healthier hair and a more luxurious nightly routine.
Are your products cruelty-free?
Yes. OLOA products are cruelty-free and never tested on animals.
Are your products tested on animals?
No. We do not test our products on animals.
Where are OLOA products designed?
OLOA products are thoughtfully designed in the United Kingdom.
SLEEP MASK QUESTIONS
Does the sleep mask block out all light?
Our sleep masks are designed to block out all light, helping create a darker and more restful sleep environment.
Will the mask fit my head?
Yes. Our masks are designed to comfortably fit most head sizes.
Is the strap adjustable?
Our 3D Lash Protecting Sleep Mask features an adjustable strap for a personalised fit.
Can I sleep on my side while wearing it?
Yes. Both our traditional and 3D masks are designed to remain comfortable throughout the night, including for side sleepers.
Is the mask suitable for shift workers?
Absolutely. As a brand founded by shift working parents, we know how important quality sleep can be when your schedule isn't traditional.
Is the mask suitable for travel?
Yes. Whether you're travelling by plane, train or staying away from home, our masks help create a more restful environment wherever you are.
Will the mask flatten my eyelashes?
Our 3D Lash Protecting Sleep Mask is specifically designed with contoured eyecups that reduce pressure on eyelashes.
What is a lash-protecting sleep mask?
A lash-protecting mask features contoured eyecups that create space around the eyes, helping prevent contact with lashes and eyelash extensions.
How do the contoured eye cups work?
The eye cups create a small pocket around each eye, allowing your lashes to move freely without being compressed against the mask.
What's the difference between your standard silk sleep mask and your 3D lash-protecting sleep mask?
Our standard silk mask offers a traditional design with luxurious comfort, while our 3D mask includes contoured eyecups and an adjustable strap for those wanting additional space around the eyes.
Which mask is best for eyelash extensions?
Our 3D Lash Protecting Sleep Mask is specifically designed for lash extension wearers.
Can I wear the mask with skincare products?
Yes. Many customers enjoy using their nightly skincare routine before wearing their OLOA mask.
Will the mask make me too warm?
No. Mulberry silk is naturally temperature regulating and designed for year-round comfort.
Can I wear the mask every night?
Absolutely. Our masks are designed to become part of your nightly routine.
How long does a silk sleep mask last?
With proper care, your silk sleep mask can provide years of comfortable use.
PILLOWCASE QUESTIONS
What size are your pillowcases?
Our pillowcases are designed to fit standard UK pillow sizes. Please see the product page for exact dimensions.
Do OLOA pillowcases fit standard UK pillows?
Yes. They are designed to fit most standard UK pillows.
Do pillowcases have a zip closure?
Yes. Our pillowcases feature a discreet zip closure to help keep the pillow securely in place.
Can silk pillowcases help with hair frizz?
The smooth silk surface helps reduce friction that can contribute to frizz and tangles overnight.
Can silk pillowcases help reduce sleep lines?
Many customers choose silk pillowcases because the smooth surface places less stress on the skin than traditional cotton.
Can silk pillowcases help protect skincare products overnight?
Silk absorbs less moisture than cotton, meaning more of your evening skincare can remain on your skin.
Will the pillowcase stay cool throughout the night?
Silk naturally regulates temperature to help maintain comfort throughout the night.
Which pillowcase colour should I choose?
All colours offer exactly the same benefits. Simply choose the shade that best complements your bedroom and routine.
How often should I wash my pillowcase?
We recommend washing your pillowcase every 7–10 days, or more frequently if preferred.
ORDERS, SHIPPING & RETURNS
When will my order be dispatched?
Orders are typically dispatched within 1–2 working days.
How long does UK delivery take?
Most UK orders arrive within 2–5 working days after dispatch.
Do you offer free shipping?
Please see our Shipping Policy for current delivery offers and thresholds.
Do you ship internationally?
International shipping options are available to selected destinations.
Can I track my order?
Yes. Tracking information will be provided once your order has been dispatched.
Can I change my order after placing it?
If your order has not yet been dispatched, we'll do our best to help. Please contact us as soon as possible.
What if my order arrives damaged?
Please contact us with photographs of the issue and we'll work quickly to make things right.
What is your return policy?
We offer returns in accordance with our Returns Policy. Please see our dedicated policy page for full details.
How do I start a return?
Simply contact our customer support team and we'll guide you through the process.
How long do refunds take?
Refunds are typically processed within 5–10 working days after your return has been received and approved.
What payment methods do you accept?
We accept all major payment methods displayed at checkout.
Do you offer gift packaging?
We're exploring gifting options as OLOA grows. Please check product pages for current availability.
Can I send OLOA as a gift?
Absolutely. OLOA products make thoughtful gifts for birthdays, new parents, shift workers and anyone who values great sleep.
OLOA QUESTIONS
Why did OLOA start?
OLOA was founded by Lois and Tom, two busy parents navigating shift work, interrupted nights and early mornings. We realised that while we couldn't always get more sleep, we could make the sleep we did get feel better. OLOA was created to bring a little luxury, comfort and calm to everyday routines.
Who is OLOA for?
OLOA is for anyone who wants to make rest a priority. From busy parents and shift workers to students, professionals and dreamers alike.
Why is your tagline "For The Dreamers"?
Because better sleep supports better days. Whether you're chasing goals, raising a family or simply looking for more balance, we believe every dream starts with rest.
Are your products suitable for shift workers?
Absolutely. OLOA was built with shift workers in mind. We understand that quality sleep matters even more when your schedule doesn't follow the traditional 9–5.
Are your products suitable for parents with young children?
Yes. As parents ourselves, we know restful moments can be hard to come by. OLOA is designed to help make those moments feel special.
What makes OLOA different from other silk brands?
OLOA combines premium 22 Momme Grade 6A Mulberry Silk with thoughtful design and a genuine founder story. We're not just selling silk products—we're building a brand around better routines, better sleep and making the hours you do get feel exceptional.